Telehealth

Telehealth allows us to meet through audio and video over the internet. 

You will receive a link for your video appointment. At the scheduled time, simply click the link to join, or access it through the Telehealth by SimplePractice app (available for free in your device’s app store). You can use the camera and microphone on your computer, tablet, or smartphone to connect.

We’re excited to offer this convenient option, as it eliminates the need for travel or waiting time—and you won’t have to rearrange your work schedule or other responsibilities. Best of all, it’s 100% HIPAA-compliant and secure, ensuring your privacy and confidentiality are fully protected.

The cost of a video appointment may vary depending on your insurance coverage. In most cases, insurance providers treat telehealth the same as in-person visits, meaning your copay is likely to be the same. We’re happy to verify your benefits and let you know your exact coverage and copay amount before scheduling your appointment.

• We recommend joining the video appointment 5-10 minutes before the scheduled time so you can make sure that everything is set up correctly. 
• Restart your computer every day for it to run as efficiently as possible.
• Close any unnecessary programs and applications on your computer before joining a Telehealth call. These take away from resources needed for your computer to run efficiently.
• Keep your software and operating system up to date. Install recommended updates only from sources you trust. 
• You may need to adjust the volume or mute/unmute your speakers to prepare for the call. We also recommend keeping a pair of headphones nearby in case you need to use them for improved audio/voice. 
• Clients might want to cancel or have questions about the appointment before the start time. Make sure you are actively checking your email and phone.
• If you can connect to the Internet, but are having trouble joining the video, you can use our recommended Pre-call Tool.

 Healthcare IT Market by Product End User (March 2017). Global Forecast to 2021.
American Well (2017). Telehealth Index: 2017 Consumer Survey. Available online at http://go.americanwell.com/2017ConsumerSurvey.html. 
Bureau of Health Workforce, Health Resources and Services Administration (HRSA), U.S. Department of Health & Human Services, Designated Health Professional Shortage Areas Statistics: Designated HPSA Quarterly Summary, as of December 31, 2017.
American Well (2015). Telehealth Index: 2015 Physician Survey. American Well Blog. Available online at http://info.americanwell.com/telehealth-index-2015-consumer-survey. 
Hilty, Ferrer, Parish, Johnston, Callahan & Yellowlees. (2013). The effectiveness of telemental health: A 2013 review. Telemedicine Journal and e-Health, 19, 444–454.
Washington State Telehealth Implementation Guidebook. Available online at 
https://www.dshs.wa.gov/sites/default/files/BHSIA/FMHS/DSHSTelehealthGuidebook.pdf